Frequently Asked Questions
Everything you need to know about your KICKSOWN experience.
Are the sneakers on KICKSOWN authentic?
Absolutely. Every pair of sneakers sold on KICKSOWN undergoes a rigorous multi-point inspection process by our expert authentication team to ensure 100% authenticity before they are shipped to you.
How long does shipping take?
Standard shipping typically takes 5-10 business days. This includes the time required for the seller to ship the item to us for verification and our subsequent delivery to your doorstep.
What is your return policy?
Due to the nature of the secondary sneaker market, all sales are final. However, if there is a fulfillment error or an authenticity concern, please contact our support team within 3 days of delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm.
How can I track my order?
Once your order has been verified and shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Do you ship internationally?
Yes, KICKSOWN ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.